This Is How You Keep Your Laser Printer Away From RepairsWelcome to the final part of our three part series on service contracts. This article covers service contracts on laser printers. Laser printer maintenance contracts are similar to copier service contracts. Most laser printer service contracts are billed by cost per print. It is essentially the same thing as cost per copy. Each time you print a page the internal meter clicks. On a printer you can get the page count or meter reading by printing a configuration page. Then, each month or quarter an invoice is generated by multiplying the cost per page by the total prints made. The cost per page is determined by monthly volume, age of machine and environment. Environment plays a big part because if it is in a dirty environment it will need possibly twice as much service than a machine in a clean environment.Service contracts are really similar to an insurance policy. They may or may not save you money. The good part is that your costs are fixed, so you will know how much per year you will spend instead of hoping it won’t break down too much or have a serious or really expensive part break. There are many ways of paying for a service contract. It depends on the way you and your company would like to be billed. Most service companies offer monthly, quarterly and annual billing.Total Cost ManagementThere is an explosion of service companies providing this way of tracking all of the costs associated with your copiers and printers. It is called “Total Cost Management.” Most if not all copiers, MFP’s and printers can be monitored on your network with revolutionary print management software. You are able to track your total pages or copies. You can monitor toner low warnings, error codes, paper jams, and everything associated with your machine. This software can help you calculate how much you are paying for the total ownership of all of your equipment. This is very helpful when purchasing new equipment. The software will help you figure all the costs of your equipment, toner, parts, supplies and service.CoverageUnderstanding what is covered and what is not covered is very important to find out before you purchase a service contract. Does the contract include supplies? Some supply items are toner and maintenance kits. Find out what hours the service company is available and days of the week that they operate. Which holidays do they take off? What is their response time? Most service contracts do not cover abuse or neglect. So be cautious with those paper clips and staples as they can cause an expensive repair and it probably won’t be covered. Get all of this in writing then there will not be any surprises.Which Type of Contract?Choose an all inclusive service contract that covers everything such as parts, labor, maintenance kits and supplies. Or choose a contract that only covers parts and labor.Color Laser PrintersService contracts on full color laser printers are essentially the same except that you will be paying for a color print or a black and white print. Pricing varies, but you will be paying about 9-10 times more per print for color than for black and white. If you have ever purchased toner for a color printer you know that color toner is more expensive.ConclusionThis concludes our article series on service contracts for Copiers, Fax machines and Laser Printers. My purpose for writing this series was to help shed some light on shopping for service contracts for companies that have never purchased one or are in the process of purchasing a service contract. Each service company will have different options but for the most part they all bill their maintenance contracts as described in my series.
- Copier Sales
- Copier Repair Service
- Laser Printer Sales
- Laser Printer Repair Service
Copier & Laser Printer Brands We Service & Support
XEROX • CANON • BROTHER • HP • KYOCERA • RICOH • KONICA MINOLTA • COPYSTAR • SAMSUNG • SHARP • MOST OTHER MAJOR BRANDSIt hasn’t always been so easy to make copies. We now can just walk up to a photocopier machine and press the print button and we instantly receive perfectly replicated copies of our original. Just forty seven years ago the copy machine was a pen and some sheets of carbon paper. Instead of pushing a button you had to write and write and then write some more! Just before the 60’s this was a reality and carbon paper was a big seller. Chester Carlson, a patent attorney knew how much of a pain it was to continue rewriting everything by hand because Carlson had arthritis. Carlson had an idea of designing a machine that would automatically make copies, so he didn’t have to do all of that copying by hand.Think about doing your job without a copier. You probably will have a hard time imagining it. Did you know that most manufacturers didn’t think that a copier would be of much use? Chester tried for years to get people to catch his vision but nobody was interested. Between 1939 and 1944, Carlson got the thumbs down by many corporations, including IBM, Kodak, General Electric, and RCA.In 1937 Chester invented a process called electrophotography. They renamed it Xerography in 1938. He figured out that if the image of an original document was projected onto a photoconductive surface, current would flow only in the areas where the light shined on it. The first copy was made with a sulfur coating on a zinc plate. He took a glass microscope slide and wrote on it 10-22-38 ASTORIA with ink. He then pulled down the shade to darken the room. He built an electrostatic charge buy rubbing the sulfur surface with a handkerchief. Then the slide was placed on the surface and a light was shined on it for few seconds. He then sprinkled lycopodium powder on the sulfur coating. Gently blowing on the surface, the loose powder blew off and all that was left was the inscription, 10-22-38 ASTORIA. 10-22-38 is the date that the first photocopy was made. Astoria was the location.The Birth of Xerox The company that decided to take a chance on Carlson’s dream was the Haloid Company. Haloid was a photo-paper manufacturer in New York. Guess what they came to be known as? Yes, the Xerox Corporation. In 1960 the first office copier was produced. It was the Xerox model 914. It was the first office copier that could make copies on plain paper.Being a copier repairman for over twenty years I have seen the good copiers with the bad copiers. I began working on copiers in 1983. The copiers that I began working with were messy and they would not last long in between servicing. The prices for the machines were very high especially for higher volume copiers. There were some interesting ways of transporting the paper through the machine like the Sharp SF-740. It grabbed the paper with two gripper devices that were driven with chains. This machine fused the toner to the paper with a toaster oven type device.Some people may even remember having to pour toner into the copier from a bottle. But today’s copiers have a cartridge system that works well. They keep most of the toner inside the copier, not on you best pair of slacks or your dress. They have rollers for fusing the toner to the paper and have very sophisticated paper feed and transport systems that help reduce jamming problems. Digital copiers are now on the market. Now you can not only copy, but print, scan and even fax with them. Perhaps the most revolutionary change in the industry is the full color copier. The sales of full color copiers have really started to explode. There are a lot of new and exciting products being introduced and the quality is really quite good. We have come along way from Carlson’s ’10-22-38 ASTORIA. I just can’t help to think what the future will bring us. What will the copier of the year 2020 look like?Chestor F. Carlson (1906-1968). Chester F. Carlson was born on February 8, 1906 in city of Seattle. His father was a barber and they came to live in San Bernardino, California. He was a bright young man and was curious of how things worked. Carlson’s mom died when he was seventeen years old. They say that Carlson donated $100 million to charity before he passed away in 1968.