Comparing Digital CopiersWelcome to the final part of our three part series on service contracts. This article covers service contracts on laser printers. Laser printer maintenance contracts are similar to copier service contracts. Most laser printer service contracts are billed by cost per print. It is essentially the same thing as cost per copy. Each time you print a page the internal meter clicks. On a printer you can get the page count or meter reading by printing a configuration page. Then, each month or quarter an invoice is generated by multiplying the cost per page by the total prints made. The cost per page is determined by monthly volume, age of machine and environment. Environment plays a big part because if it is in a dirty environment it will need possibly twice as much service than a machine in a clean environment.Service contracts are really similar to an insurance policy. They may or may not save you money. The good part is that your costs are fixed, so you will know how much per year you will spend instead of hoping it won’t break down too much or have a serious or really expensive part break. There are many ways of paying for a service contract. It depends on the way you and your company would like to be billed. Most service companies offer monthly, quarterly and annual billing.Total Cost ManagementThere is an explosion of service companies providing this way of tracking all of the costs associated with your copiers and printers. It is called “Total Cost Management.” Most if not all copiers, MFP’s and printers can be monitored on your network with revolutionary print management software. You are able to track your total pages or copies. You can monitor toner low warnings, error codes, paper jams, and everything associated with your machine. This software can help you calculate how much you are paying for the total ownership of all of your equipment. This is very helpful when purchasing new equipment. The software will help you figure all the costs of your equipment, toner, parts, supplies and service.CoverageUnderstanding what is covered and what is not covered is very important to find out before you purchase a service contract. Does the contract include supplies? Some supply items are toner and maintenance kits. Find out what hours the service company is available and days of the week that they operate. Which holidays do they take off? What is their response time? Most service contracts do not cover abuse or neglect. So be cautious with those paper clips and staples as they can cause an expensive repair and it probably won’t be covered. Get all of this in writing then there will not be any surprises.Which Type of Contract?Choose an all inclusive service contract that covers everything such as parts, labor, maintenance kits and supplies. Or choose a contract that only covers parts and labor.Color Laser PrintersService contracts on full color laser printers are essentially the same except that you will be paying for a color print or a black and white print. Pricing varies, but you will be paying about 9-10 times more per print for color than for black and white. If you have ever purchased toner for a color printer you know that color toner is more expensive.ConclusionThis concludes our article series on service contracts for Copiers, Fax machines and Laser Printers. My purpose for writing this series was to help shed some light on shopping for service contracts for companies that have never purchased one or are in the process of purchasing a service contract. Each service company will have different options but for the most part they all bill their maintenance contracts as described in my series.
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XEROX • CANON • BROTHER • HP • KYOCERA • RICOH • KONICA MINOLTA • COPYSTAR • SAMSUNG • SHARP • MOST OTHER MAJOR BRANDSUsed car warranties aren’t always the best deal, and neither are so-called “extended warranties” on electronics such as computers, but when it comes to copier warranties you should always get one. Read on to learn why you should purchase a refurbished copy machine with a warranty.If you are looking to purchase a new or used copier but are concerned about the quality of local service, a copier warranty is the only way to ensure peace of mind with your purchase. Although you should always ensure that your refurbished copier is coming from a good place (most come from short term rentals, off-lease contracts, sales demos and corporate downsizing) and is in good condition (most have been used for less than three months), a warranty will ensure that if anything happens to it, the labor and parts will be covered.So why even bother purchasing refurbished discount copiers if you’re so afraid about its condition you need a warranty? Copier machines are a lot like cars. As soon as they “leave the lot” they severely depreciate in value. But also just like cars, most times a used copy machine is just as good as a new one – in fact, it most likely as been rarely used at all.Because you can buy a refurbished copy machine at such discounted prices, you or your company will be able to afford a much better, top name brand copier than you might be able to buy otherwise.Buying a certified used copy machine is just plain a smart business decision. It will provide your company with the productivity it requires for many years down the road, but it won’t come with the inflated costs of a brand new copy machine.When looking for a refurbished copier, it’s important to find a reputable company to do business with. You want to only buy from a company with an A+ rating from the Better Business Bureau, and of course, ensure that they provide some kind of warranty with your new copier. Most companies will automatically provide a limited warranty (such as covering the first 90 days), but the best choice is a company that offers an extended warranty. The warranty should cover parts and labor, as well as cover all major circuit boards, motors, and scanning units.Don’t pay full price for your office copy machine. Purchase a refurbished copier with a warranty and guarantee years of good service for up to 75% off MSRP.